... the effective management of organisational change and human resource issues that affect change (Edwards and Sohal, 2003). More recently, Mehra and Ranganathan (2008) highlight the role of TQM in enhancing customer satisfaction. © Emerald Group Publishing Limited 2012 India Learning organizations...

... transferrals are connected to explorative future developmental actions. © Emerald Group Publishing Limited 2010 Customer satisfaction Complaints Feedback Learning organizations Product development Sweden March (1991) provides a discussion about implicit and explicit choices when...

... in a learning organisation. Originality/value The paper proposes a new concept of organisational learning based on a teacher‐led approach. Total quality management Quality Learning organizations Teachers Secondary education Greece The international movement of school reform since 1990...

..., or a clear result. In that kind of learning the individual has to evaluate outcomes, choose the method, and diagnose the situation (Ellström, 1997). © Emerald Group Publishing Limited 2005 Quality management Learning organizations New products Product management Project management...

... to include this culture aspect. © MCB UP Limited 1999 Innovation Creativity Learning organizations Planning Intense competition has resulted in shorter and shorter life cycles of new products. The pressures on companies wishing to achieve business excellence are intense. Business...