Keywords: Leisure industry
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Journal Articles
International Journal of Quality & Reliability Management (2001) 18 (4): 415–430.
Published: 01 June 2001
... that IiP may be effective in assisting organisations to improve service quality as perceived by their customers. © MCB UP Limited 2001 ISO 9000 Quality management Service quality Leisure industry Local government In recent years in the UK there has been considerable interest...

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