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Keywords: Local government
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (8): 853–876.
Published: 30 August 2013
...Shardy Abdullah; Arman Abdul Razak; Mohd Hanizun Hanafi; Mastura Jaafar Purpose The purpose of this study is to explore the main barriers of ISO 9000 implementation in local government (LG) organizations. In addition to this, this study also determines whether these barriers are different between...
Journal Articles
International Journal of Quality & Reliability Management (2001) 18 (4): 415–430.
Published: 01 June 2001
... that IiP may be effective in assisting organisations to improve service quality as perceived by their customers. © MCB UP Limited 2001 ISO 9000 Quality management Service quality Leisure industry Local government In recent years in the UK there has been considerable interest...
