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Keywords: Longitudinal case studies
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Journal Articles
International Journal of Quality & Reliability Management (2020) 37 (1): 53–67.
Published: 09 October 2019
.... Design/methodology/approach Data for this study come from longitudinal case studies involving a series of questionnaires, in-depth on-site interviews and informal conversations with top managers of 22 firms in the heating technology service industry in Poland. The research process was conducted in three...
