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Keywords: MBNQA
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Journal Articles
Excellence models in the non‐profit context: strategies for continuous improvement
Available to Purchase
International Journal of Quality & Reliability Management (2013) 30 (5): 590–612.
Published: 17 May 2013
... context, and potentially effective and useful as a performance improvement strategy for NPOs. However, we also propose some modifications to the EFQM model to address the specific characteristics of this sector. Additionally, we compare two of the most widely used quality models (EFQM and MBNQA...
