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Keywords: Management strategy
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Journal Articles
International Journal of Quality & Reliability Management (2011) 28 (1): 62–94.
Published: 11 January 2011
... existing in the literature. © Emerald Group Publishing Limited 2011 Services Management strategy Automotive industry In many developed countries around 80 per cent of GDP is generated from services. Many people are employed in service and much of what is done in our everyday life...
Journal Articles
International Journal of Quality & Reliability Management (2004) 21 (8): 861–875.
Published: 01 October 2004
... and internationalisation became one of the key strategic elements for the Australian automotive industry. Total quality management Management strategy Quality Innovation Australia The emergence of total quality management (TQM) has been one of the major developments in management practice. Despite mixed...
