... through an analysis of companies' documents, written procedures and quality assurance policies. Moreover, primary data were collected through a number of interviews with managers and quality experts. Findings There are particular factors that influence the implementation of L6σ in organizations...

...Robert Luther; Iaad Issa Sartawi Purpose This paper aims to use empirical data to classify and contextualize the various practices of quality costing. Design/methodology/approach The paper uses 23 “best practices” of quality costing extracted from the literature to survey quality managers...

...Rhonda L. Hensley; Joanne S. Utley Purpose This paper aims to propose a service reliability framework for classifying technical reliability tools so that managers can better understand how to use them in practice. Design/methodology/approach Published research was examined to identify...

...Akiko Ueno Purpose Previously, a questionnaire survey was conducted and it was found that some management practices were more influential to service quality than others. The purpose of this paper is to identify in more detail the reasons behind the survey findings. Design/methodology/approach...

...; and then to create a model for how managers of larger organizations can work to create sustainable health. Design/methodology/approach The empirical data were gathered through interviews with managers at different organizational levels and workshops with employees, within a case study in a large bank which...

... life of machinery/plant. © MCB UP Limited 1995 Costs Engineers Maintenance Managers Modelling Plant and machinery Reliability Systems analysis In recent years reliability, availability and maintainability (RAM)concepts have been widely applied in production plants...

...G.S. Aschner; L. Pataki Recent changes in the world economic and social environment have set higher requirements in respect of the general quality of products and services. A key element of quality improvement is the quality‐conscious management policy. Managers' attitudes to quality are examined...