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Keywords: Matrix diagrams
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Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (2): 178–196.
Published: 01 February 2016
... thanks to L-shaped (2D) Matrix Diagrams (MDs). This paper theorizes, as logically possible, the extension from a bi-dimensional representation (a customer and a provider) to a higher N-dimensional representational freedom without altering the typical QFD’s customer-provider posture...
