...Naila Fares; Jaime Lloret Purpose Amid the outbreak of coronavirus disease 2019 (COVID-19), supply chains have faltered. This has influenced operational and financial performance and lead to uncertainty in supply and distribution. Therefore, systems measuring supply chain risk and disruption...

...Birre Nyström Purpose The purpose of this paper is to describe a methodology based on vignettes and its application to measure the consistency of railway delay attribution, in order to report on experiences of using the methodology in this context. Design/methodology/approach A survey is used...

...M. van der Spiegel; W.J. de Boer; P.A. Luning; G.W. Ziggers; W.M.F. Jongen Purpose The purpose of this paper is to show that manufacturers use several quality assurance systems to assure quality. This paper aims to describe the validation of IMAQE‐Food – an instrument that measures effectiveness...

... within the constraints of limited resources. There is a need to develop an operational procedure that would prioritize customer service attributes in a simple, inexpensive, and accurate manner. Well‐established instruments that measure service quality, such as SERVQUAL, have conceptualized the linear...

...Jann‐Pygn Chen; Cherng G. Ding Many process capability indices have been proposed to measure process performance. In this paper, we first review C_p, C_pk, C_pm and C_pmk, and their generalizations, C_Np...

...Juan Carlos Bou Llusar; César Camisón Zornoza This paper verifies the adequacy of perceived quality measurement instruments by comparing the SERVPERF and EP methods. After a discussion of the differences between the two methods, a quality perception measurement instrument for the company...

...Zhihai Zhang; Ab Waszink; Jacob Wijngaard From an extensive review of the literature in the field of total quality management (TQM), 11 constructs of TQM implementation were identified. An instrument measuring these constructs was developed. The reliability and validity of the instrument were...

...Michael Hoxley Discusses the development of a 26‐item scale for assessing service quality in a UK construction professional service context. The research builds upon work undertaken by service marketing academics in the USA who have developed a generic service quality measurement instrument...

... are asymmetric. Comparisons between the original Clements’ method and the proposed generalization are provided. The results indicate that the generalization is more accurate than the original Clements’ method in measuring process capability. © MCB UP Limited 1999 Figure 3 displays the histogram...

...Manus Rungtusanatham; John C. Anderson; Kevin J. Dooley Describes the process and outcomes of operationalizing the 14 dimensions underlying the SPC implementation/practice construct. Employs a standard procedure to create a measurement instrument comprising 14 measurement scales, with the number...

..., correlation analysis, regression analysis, ANOVA, and control charts. I was happy to see that the author included appendices which give an overview of the statistical concepts that are used by the book. In fact, the appendices take up about one third of the book. They cover measurement scales, descriptive...

... with the cycles of the business model they become aligned with customer requirements thus allowing for daily activities to be examined for conformance to company goals. Customer requirements Improvement Integration Measurement TQM There is little disagreement with the need to meet customer...

...A. Raouf; S.O. Duffuaa; A.N. Shuaib Statistical process control seeks to monitor the quality characteristics stipulated in the product design specifications to assure that these are achieved by the operation. Measuring devices are subject to variations but usually the possibility of obtaining...

...Sunil Babbar Inadequate measurement capability can place a heavy burden of implicit costs on manufacturers – even drive them out of business. It can have serious consequences for stakeholders in industry, commerce or science. High‐technology manufacturing must ensure a high level of precision...

...Sunil Babbar A major problem encountered by high‐tech management is that of managing the precision of product components and their assembly. For dimensional metrology, management’s ultimate tool for technologically assuring measurement precision to the microinch, and the product reliability...