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Keywords: Mobile communication systems
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Journal Articles
International Journal of Quality & Reliability Management (2010) 27 (1): 63–77.
Published: 12 January 2010
... to the persons who talk on mobile phones during driving. © Emerald Group Publishing Limited 2010 Taguchi methods Drivers Mobile communication systems Conversation Recent development in the communication and information technology has led to the innovation of mobile phones. Mobile phones...
Journal Articles
International Journal of Quality & Reliability Management (2009) 26 (7): 699–711.
Published: 31 July 2009
..., a great majority (70.9 percent) of the respondents reported to be the user of ETC's mobile services over the last one‐three years, followed by four‐six years (26.9 percent) and above six years (2.2 percent). Customer services quality Customer satisfaction SERVQUAL Mobile communication systems...
Journal Articles
International Journal of Quality & Reliability Management (2007) 24 (3): 244–262.
Published: 20 March 2007
... Customer services quality Mobile communication systems China It has been suggested that a firm cannot achieve success in today's business environment without delivering superior service quality. Profit impact of market strategy (PIMS) research reports that companies that offer superior service...
