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Keywords: Moderation
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Journal Articles
Modified healthcare service quality model and moderation of perceived severity of illness
Available to Purchase
International Journal of Quality & Reliability Management (2025) 42 (8): 2291–2327.
Published: 20 March 2025
...' perceptions and experiences are vital for the healthcare services to survive. The current study aims to test the impact of healthcare service quality (HSQ) based on modified SERVQUAL and patient satisfaction. It also aims at testing the moderating influence of patients’ perceived severity of their illness...
Journal Articles
Use and acceptance of crypto currencies in India: an evaluation of block chain application in financial sector using PLS SEM and ANN approach
Available to Purchase
International Journal of Quality & Reliability Management (2024) 41 (8): 2027–2054.
Published: 07 August 2023
... on Behavioral Intention (BI), which suggests that the viewpoints and recommendations of influential and well-known individuals can serve as a motivating factor to invest in cryptocurrencies. Furthermore, education was found to be a moderating factor in the relationship found between behavioral intention...
