.... With this outlook, therefore, this study aims originally to identify drivers, motivations and barriers for the application of integrated CI system, and then conduct an empirical investigation within the context of Ethiopian manufacturing industries. Design/methodology/approach Justification of the problem...

... support and help during self-service encounters could simply be explained by multiple motivations of the social exchange theory. Design/methodology/approach A survey approach was followed. The model was tested among 258 electronic banking customers in South Africa and later cross-validated among 253...