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Keywords: Multiple criteria decision making
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Journal Articles
Fuzzy analytic hierarchy process prioritization of key performance indicators in IT service management
Available to Purchase
International Journal of Quality & Reliability Management (2026) 43 (1): 160–183.
Published: 20 August 2025
...) ITIL IT service management Multiple criteria decision making SMART criteria Funding: This research did not receive any specific grant from funding agencies in the public, commercial or nonprofit sectors. To establish high market shares and maintain long-term competitiveness...
Includes: Supplementary data
