Keywords: NCA
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Journal Articles
International Journal of Quality & Reliability Management (2026) 43 (1): 212–233.
Published: 05 September 2025
...) and Necessary Condition Analysis (NCA) is employed to evaluate the impact of perceived quality, assessed through the SERVPERF scale, across five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Findings Results confirm that perceived quality significantly influences client loyalty...

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