... of two culturally dissimilar nations – Malaysia and New Zealand. Design/methodology/approach Bank customers in Kuala Lumpur, Malaysia and Dunedin, New Zealand were surveyed using a questionnaire. Bank intercept technique was used in administering the instrument. A total of 358 customers (comprising...

...Nihal P. Jayamaha; Nigel P. Grigg; Robin S. Mann Purpose The purpose of this paper is to empirically assess the validity of Baldrige Criteria for Performance Excellence (CPE) for New Zealand organisations and to identify methodological gaps. Design/methodology/approach By means of data...

... on a passenger line in Wellington, New Zealand. Valid responses to 340 questionnaires were statistically analyzed. Findings High Cronbach alpha values supported the reliability of the instrument. Content and construct validity are demonstrated also. Regression analysis identified assurance, responsiveness...

...Max Saunders; Robin Mann Purpose The New Zealand Benchmarking Club (NZBC), a multi‐organisational network, aimed to improve the performance of member organisations through best practice benchmarking. The purpose of this paper is to critique the NZBC self‐assessment process, report the scores...

...Kean C. Aw Purpose To provide a case study of a medium size New Zealand electronic equipment maker striving to compete globally with implementation of an integrated new product development process. Design/methodology/approach This is based on my work performed in this New Zealand company. Due...

...Lawrence M. Corbett; Kate N. Rastrick For many years culture has been claimed as an important component of organizational success in general and TQM and quality improvement in particular. This study examined management culture and quality performance in a sample of New Zealand manufacturing...

...Everett E. Adam, Jr; Lawrence M. Corbett; Boo Ho Rho Considers the approaches to quality improvement undertaken by organizations in Korea, New Zealand and the United States of America. Relates alternative quality improvement approaches to actual operating and financial performance. Productivity...

... were also noted though not in all dimensions. This research complements marketing‐oriented evaluation which has been a feature of approaches to date. © MCB UP Limited 1994 Manufacturing New Zealand Performance Productivity Quality The view that improved quality positively affects...

...T.W. Batley There has been an increasing drive to improve total quality management of manufactured products internationally in recent years. This has resulted in many improvements in the quality and management of quality in New Zealand firms. Research was carried out in New Zealand to compare...

... and, for all who are concerned with quality, the first task is to focus on communication. © MCB UP Limited 1992 EMPLOYEE COMMUNICATIONS NEW ZEALAND QUALITY OF WORKING LIFE TEAM BRIEFING Improving the Quality of Working Life through Communication Improving the Quality of Working Life Nancy King...