...., 2011); as have the relationships both between the enablers and between the enablers and results (Bou‐Llusar et al., 2005 ; Gomez et al., 2011). © Emerald Group Publishing Limited 2013 Sustainability EFQM MBNQA Non‐profit organizations Performance improvement Total...

... followed a fairly well‐known path advocated by many private sector consultants. That implementation path included a top‐down approach to TQM with the focus on pilot projects and selected training. © MCB UP Limited 1997 Assessment Employees Government agencies Non‐profit organizations...