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Keywords: Non-conformity
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Journal Articles
International Journal of Quality & Reliability Management (2015) 32 (2): 144–155.
Published: 02 February 2015
...Andrea Chiarini Purpose – The purpose of this paper is to investigate whether there are differences in terms of the effect of the ISO 9001 non-conformity process on the cost of poor quality in different sectors. In particular, to investigate the effect on six sectors of companies which...
