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Keywords: Non-financial results
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Journal Articles
International Journal of Quality & Reliability Management (2019) 36 (3): 331–346.
Published: 11 February 2019
... effort to emphasize the importance of non-financial results in companies that implement EFQM. Originality/value This paper extends the knowledge in the field of business excellence models by developing an instrument to measure implementation results from the perspective of quality managers who were...

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