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Keywords: Normalization
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Journal Articles
On normalizing the relationship matrix in quality function deployment
Available to Purchase
International Journal of Quality & Reliability Management (2013) 30 (6): 647–661.
Published: 21 June 2013
...Hendry Raharjo Purpose This paper aims to investigate the need of normalizing the relationship matrix in quality function deployment (QFD), especially when it leads to rank reversal, and eventually provide a guideline to know when it should be done. Design/methodology/approach The research...
