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Keywords: Office buildings
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Journal Articles
Adopting quality management (QM) principles in managing facilities management service delivery
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International Journal of Quality & Reliability Management (2023) 40 (10): 2393–2419.
Published: 10 March 2023
...Nik Elyna Myeda; Shirley Jin Lin Chua; Nur Syafiqatul Aqillah Purpose This paper aims to assess the quality management (QM) principles in facilities management (FM) service delivery for office buildings. This is to create a quality culture that will enhance the performance of FM service delivery...
