... management practices (QMPs) mediate these relationships. Design/methodology/approach A cross-sectional survey was conducted involving 707 academic and administrative staff members at a public higher education institution in Oman was conducted. Data were analyzed using covariance-based structural equation...

..., a neonatal intensive care unit (NICU) of a hospital in Oman was considered as a case study. The study revealed that this unit has several potential improvements capabilities. Further, this study also discussed possible areas of improvements of this case unit and suggested how such improvements can...