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Keywords: Online grocery services
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Journal Articles
International Journal of Quality & Reliability Management (2025) 42 (7): 1933–1950.
Published: 23 January 2025
...’ intentions to continue using online grocery services. Practitioners are encouraged to focus on enhancing hedonic elements for increased user loyalty and invest in service quality, particularly in customer care and checkout processes, to improve user perception and ease of use. Originality/value...
