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Keywords: Organizational citizenship behavior
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Journal Articles
International Journal of Quality & Reliability Management (2018) 35 (3): 656–677.
Published: 05 March 2018
... of citizenship behavior is likely to exist. Kuwait Service quality Organizational citizenship behavior Affective commitment Telecommunication Over the last two decades, the monopoly and domination of the two telecommunication companies in Kuwait namely “Zain” and “Ooredo” was challenged since...
Journal Articles
International Journal of Quality & Reliability Management (2013) 31 (1): 53–65.
Published: 20 December 2013
.... Mehdi Narimani can be contacted at: mnarimani@ut.ac.ir © Emerald Group Publishing Limited 2014 TQM ERP system Isfahan steel melting Co Organizational citizenship behavior The organizational citizenship behavior (OCB) concept is one of the most important issues in organizational...
