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Keywords: Organizational processes
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Journal Articles
Improving processes in financial service organizations: where to begin?
Available to Purchase
International Journal of Quality & Reliability Management (2012) 29 (9): 981–999.
Published: 05 October 2012
... of improvement projects, this paper aims to facilitate CBR by presenting an overview of improvement projects in the form of generic templates. Generic templates Lean Six Sigma Improvement projects Financial services Organizational processes Financial service organizations are coping...
Journal Articles
System dynamics approach to analysing the cost factors effects on cost of quality
Available to Purchase
International Journal of Quality & Reliability Management (2009) 26 (7): 685–698.
Published: 31 July 2009
... a practical framework for system dynamics in a real case. Quality costs Modelling Business analysis Organizational processes The concepts of system dynamics were developed in 1961 by Dr Jay W. Forester and were described in his book Industrial Dynamics. In this revolutionary book, Forester...
