...Keng Boon Ooi; Nooh Abu Bakar; Veeri Arumugam; Lorraine Vellapan; Alex Kim Yin Loke Purpose This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite...

...Stefanka Chukova; Yu Hayakawa; Tadashi Dohi; Peter S. Buczkowski; Mark E. Hartmann; Vidyadhar G. Kulkarni Purpose To consider the problem of outsourcing warranty repairs to outside vendors when items have priorities in service. Design/methodology/approach The repair allocation problem...

...Massimo Bertolini; Maurizio Bevilacqua; Marcello Braglia; Marco Frosolini In this paper an experience dealing with the analysis of maintenance outsourcing by means of multi‐criteria decision methods (MCDM) is reported. In particular, the analytic hierarchy process technique (AHP) is used...

... with a framework for improving their performance and quality monitoring practices, and highlights areas for future academic research. © MCB UP Limited 2002 Quality management Performance monitoring Outsourcing Contracting out Australia The use of contracting for service delivery is not new...