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Keywords: PMS
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (2): 197–220.
Published: 18 January 2013
... system, the design and implementation of a PMS should always include the analysis of the impact it may exert on the organization itself. The aim of this paper is to suggest a methodology to evaluate this impact. Design/methodology/approach The proposed approach is based on an impact reference model...
