... practices affect the performance of employees. Design/methodology/approach Data for the current study were obtained from both public and private sector HEIs of Pakistan. In total, 400 questionnaires were distributed among the administrative and academic staff of 3 universities and 240 usable...

... hospitals of capital city, Islamabad, Pakistan. Data were analysed through descriptive statistics, common method variance, reliability, correlation and regression in order to investigate customer perceived service quality and how the quality of services stimulates loyalty intentions towards private service...

... attributes of service quality and behavioral intentions. Design/methodology/approach Data were collected from a sample of 296 customers dining in the fine dining restaurants of Pakistan through a self-administered questionnaire. The data were then analyzed through regression analysis and gap analysis...

... a better understanding about the differences in the perceived healthcare services among two sectors. Consequences of the study will aid hospital managers and policy makers to get a fuller picture of healthcare services in order to contrive enhancement practices. Pakistan Service quality Hospitals Gap...

... complaints by half and also result in savings in fuel costs of the order of Rs. 1.25 million (approx. £55,000) per annum in the operation of the maintenance teams. © MCB UP Limited 1988 Electricity Supply Industry Pakistan Maintenance Reliability IJQRM 5,2 60 Overcoming Problems Facing...