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Keywords: Pakistan International Airlines
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Journal Articles
International Journal of Quality & Reliability Management (2015) 32 (5): 486–502.
Published: 05 May 2015
...Faizan Ali; Bidit Lal Dey; Raffaele Filieri Purpose – The purpose of this paper is to assess foreigners and overseas Pakistanis’ evaluation of the quality of the services provided by Pakistan International Airlines (PIA) and its effect on customer satisfaction. Design/methodology/approach...
