... Publishing Limited Licensed re-use rights only Quality 4.0 Technology People Business management Over the past century industry has been under constant (and increasingly accelerated) progress. In line with this evolution, quality concepts also gradually changed. Such progress has...

... Limited Licensed re-use rights only Leadership Organizational excellence Culture People HRM Leadership is significantly related to organizational culture and business excellence (Wiengarten et al., 2015). However, leadership styles varied for different organizational cultures...

...Satish Mehra; Joshua T. Coleman Purpose The purpose of this paper is to study the impact of successfully coordinating infrastructural capabilities, such as technology, and structural capabilities, such as people, on the performance of service businesses. Effective coordination of these two types...

... is insufficient to meet the demands of today's business environment. The recent addition to the ISO 9000 family, ISO 10018 – Quality Management – Guidelines on People Involvement and Competence (ISO, 2012b) will help to address the deficiency if adopted by the marketplace. To improve the usefulness...