...John Agyekum Addae; Kwabena Gyasi Boakye; George Oppong Appiagyei Ampong; Hod Anyigba; Mohammed Majeed; Aidatu Abubakari; Kwame Simpe Ofori Purpose The study's goal is to assess the influence of multichannel integration quality on perceived value, service convenience and service experience...

... effect of consumer brand identification (CBI) and perceived value on the relationship between service quality and loyalty. Design/methodology/approach In this research, quality is related to loyalty through value and CBI. A conclusive research design was adopted to determine whether value and CBI...

... as follows: H2. There is a positive relationship between service convenience and cruisers’ experience. Cruisers’ experience Service convenience Perceived value Cruisers’ satisfaction Revisit intention Cruise marketing strategy Cruise tourism is characterised by a relatively...

... suggest that: “curriculum quality”, “teaching competence”, “service facility”, and “service delivery” provided by a private university are positively related to “perceived value (PV)”, while students’ perceived satisfaction (SPS) is dependent on “service facility”; PV and SPS drive to students’ “intention...

...Kwabena G. Boakye; Charles Blankson; Victor R. Prybutok; Hong Qin Purpose The purpose of this paper is to propose and test a healthcare framework of service quality, perceived value, and satisfaction in Ghana. More specifically, this study investigates the role and effect of service quality...

..., and Surabaya. More specifically, this paper will examine the relationship between the BI and other factors, including satisfaction (SAT), perceived sacrifice (SAC), perceived value (PV), service quality (SQ), and frequency of usage. Design/methodology/approach – The empirical data were collected through...