...Muhammad Asif; Cory Searcy Purpose – Governments and funders are increasingly linking the funding of higher education institutions (HEIs) to their performance. Performance indicators (PIs) provide a means to measure and track performance of HEIs. The purpose of this paper is to provide...

... on a specific industry might provide useful information for industry appropriate performance indicators. Practical implications The practical implications of this research focus on the design and implementation of an organization's quality management system in areas that will provide the most benefit...