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Keywords: Performance measurement system
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Journal Articles
Aneta Kucińska-Landwójtowicz, Izabela Dagmara Czabak-Górska, Marcin Lorenc, Pedro Domingues, Paulo Sampaio
International Journal of Quality & Reliability Management (2023) 40 (10): 2632–2663.
Published: 11 April 2023
..., and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of management, core and support processes. Design/methodology/approach The paper encompasses two main parts: a theoretical portion and a case study. Within the theoretical background, the authors...
Journal Articles
International Journal of Quality & Reliability Management (2023) 40 (5): 1119–1146.
Published: 16 May 2022
.... This paper responds by proposing a new method for measuring SCM performance. The BN approach proposed should build on current knowledge about measuring SC performance in the airline catering context. Additionally, the performance measurement system developed can be adopted by practitioners to guide...
Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (2): 197–220.
Published: 18 January 2013
...F. Franceschini; M. Galetto; E. Turina Purpose Organizations often introduce performance measurement systems (PMSs) in order to evaluate the level of their performance, make comparison with competitors, and plan their future activities. Since indicators may affect the behaviour of the monitored...
