Keywords: Performance monitoring
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Journal Articles
International Journal of Quality & Reliability Management (2002) 19 (4): 396–413.
Published: 01 June 2002
...Alison M. Dean; Christopher Kiu The increased use of contracting for service delivery involves new challenges in ensuring that quality is maintained. Performance monitoring involves both efficiency (costs) and effectiveness (quality) measures; however, there is little guidance from the literature...

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