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Keywords: Policy management
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Journal Articles
International Journal of Quality & Reliability Management (1996) 13 (9): 19–37.
Published: 01 December 1996
... of five major stages. © Company 1996 Asia Pacific Policy management Quality management Strategy TQM In their book In Search of Excellence: Lessons from America’s Best‐run Companies, Thomas J. Peters and Robert H. Waterman, Jr[ 1 ] found that the most consistent factor...
