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Keywords: Postal services
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Journal Articles
International Journal of Quality & Reliability Management (2007) 24 (4): 370–385.
Published: 24 April 2007
..., 1992). © Emerald Group Publishing Limited 2007 Customer satisfaction Quality Lebanon Partnership Postal services Several drivers thus help account for the recent proliferation of PPPs, including the desire to improve the performance of the public sector while avoiding fully...
