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Keywords: Prevention of nonconformities
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International Journal of Quality & Reliability Management (2024) 41 (1): 84–106.
Published: 15 May 2023
... improvement, customer satisfaction focus and prevention of nonconformities. The study investigates two dimensions of firm performance's: operational performance and product/service quality. Design/methodology/approach The study employs a quantitative method. A simple random sampling technique is used...
