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Keywords: Process consistency
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Journal Articles
International Journal of Quality & Reliability Management (2026) 43 (2): 539–566.
Published: 20 November 2025
... sample of 203 bank branches, drawn from a list of all bank branches in Malaysia. CFA was used to establish the factor structure of MCIQ, and hierarchical regression modeling was used for hypotheses testing. Findings Process consistency and transparency of channel-service configuration are positively...
