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Keywords: Process improvement technique
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Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (3): 321–343.
Published: 07 March 2016
...Ronan McIvor Purpose – The purpose of this paper is to enhance the understanding of the application of process improvement techniques (PITs) in the business process outsourcing (BPO) process. The paper focuses on how PITs impact the BPO process, and identifies a number of key enablers of applying...
