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Keywords: Product defects
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Journal Articles
International Journal of Quality & Reliability Management (2023) 40 (9): 2205–2221.
Published: 14 February 2023
...Giuseppe Catenazzo; Marcel Paulssen Purpose This study investigates two moderators of the effects of manufacturers' recovery efforts following a product defect on customers' perceptions of product quality: the severity of the product defect and whether the recovery efforts were covered under...
