... operations Customer relations Quality Productivity rate Service industries China The issue of identifying determinants or enabling practices that influence service performance (such as conformance quality and productivity) has attracted a lot of attention (Borucki and Burke, 1999). However, few...

... that there is a collaboration between workers and supervisors to solve quality problems. The various items of the above constructs are listed in Politis's (2003 pp. 191‐2) study. Creative thinking Quality function deployment Productivity rate Innovation United Arab Emirates The competitiveness...