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Keywords: Public sector organizations
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Journal Articles
An exploratory study of service quality in the Malaysian public service sector
Available to Purchase
International Journal of Quality & Reliability Management (2007) 24 (2): 177–190.
Published: 13 February 2007
.... and Shulman , A.D. (2005), “ Competitive advantage in public‐sector organizations: explaining the public good/sustainable competitive advantage paradox ”, Journal of Business Research , Vol. 58 No. 2 , pp. 232 ‐ 40 . Mwita , J.I. (2000), “ Performance management model ”, The International...
