...R.M. Martinod; Olivier Bistorin; Leonel Castañeda; Nidhal Rezg Purpose The purpose of this paper is to propose a stochastic optimisation model for integrating service and maintenance policies in order to solve the queuing problem and the cost of maintenance activities for public transport services...

.... Originality/value – The paper has established a BI model of public transport passengers that can help organizations to manage the formation of BI of their passengers. The model has some novelties, which are first, the model includes frequency of usage, second, it uses BI as a multidimensional construct...

... out in a single developing country, namely Indonesia. Hence, the stability of the model needs to be tested in different cultures. Practical implications – Public transport managers can use P-TRANSQUAL to monitor, measure, and improve the service quality of the public transport they manage...

... Ascher and Feingold, 1984; Ascher and Kobbacy, 1995). © MCB UP Limited 2000 Replacement Public transport Reliability Minimal repair means that a failed system will function, after repair, with the same rate of failure and the same effective age as at the time of the last failure...

... Public transport Hong Kong X_n the operating time after the (n – 1)th repair for n = 1, 2, …, N with X₀ = 0. Y_n the repair time after the nth failure for 1, 2, …, N. G_n...