...Mahdad Pourmadadkar; Mohammad Ali Beheshtinia; Kamran Ghods Purpose The purpose of this paper is to introduce an integrated approach using failure modes and effects analysis (FMEA), multiple-criteria decision making (MCDM), mathematical modeling and quality function deployment (QFD) techniques...

...Katerina Gotzamani†; Andreas Georgiou; Andreas Andronikidis†; Konstantina Kamvysi Purpose The purpose of this paper is to provide an enhanced version of quality function deployment (QFD) that captures customers’ present and future preferences, accurately prioritizes product specifications...

...Mehdi Rajabi Asadabadi Purpose The purpose of this paper is to introduce a solution to the problem of changing priorities of customer needs (CNs) in quality function deployment (QFD). Customer preferences and priorities are not very stable and they may change before products are ready...

...Hendry Raharjo Purpose This paper aims to investigate the need of normalizing the relationship matrix in quality function deployment (QFD), especially when it leads to rank reversal, and eventually provide a guideline to know when it should be done. Design/methodology/approach The research...