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Keywords: QFD 3D
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Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (2): 178–196.
Published: 01 February 2016
.... The purpose of this paper is to present QFD 3D: the extension of the Relationship MD in the HoQ toward a third dimension (two customers and a provider or two providers and a customer). Design/methodology/approach – The proposed method is based on an existing well-known quality management tool...
