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Keywords: Quality capability
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Journal Articles
International Journal of Quality & Reliability Management (2018) 35 (8): 1617–1638.
Published: 03 September 2018
...Marcia Regina Santiago Scarpin; Luiz Artur Ledur Brito Purpose The purpose of this paper is to identify the operational capabilities in an emerging country, and to analyze the trade-off effect between the quality capability and the cost capability. Design/methodology/approach The empirical...
