...Cvetanka Velkoska; Mite Tomov Purpose This study aims at presenting deeper insights regarding the understanding and application of the quality costs (CoQ) in the automotive manufacturing industry. The empirical research included three general determinants: reasons for, difficulties during...

..., and consequently reduce the total quality costs. Design/methodology/approach The decision model was developed based on the theory of quality costs and decision-making models, considering the practical aspects of reality through data collection, observation and experience in Industrial Pole of Manaus (Brazil...

...Manjeet Kharub; Rajiv Kumar Sharma Purpose The purpose of this paper is to explore the relationship between latent variables, i.e. human resource management (HRM) effectiveness, quality cost (QC), and firm performance (FP) for the successful implementation of quality management (QM) practices...

...Markus Plewa; Gernot Kaiser; Evi Hartmann Purpose The purpose of this paper is to provide empirical evidence for competing representations of the prevention-appraisal-failure model of quality cost. Design/methodology/approach The authors conduct regression analysis on a secondary data set...

...Robert Luther; Iaad Issa Sartawi Purpose This paper aims to use empirical data to classify and contextualize the various practices of quality costing. Design/methodology/approach The paper uses 23 “best practices” of quality costing extracted from the literature to survey quality managers...

...Soo‐Jin Cheah; Amirul Shah Md. Shahbudin; Fauziah Md. Taib Purpose The purpose of this paper is to present a report on the implementation of a quality cost program in a continuous‐process manufacturing company, with particular emphasis on the unearthing of hidden quality costs, as well as gaining...

...Valerie G. Caryer Cook; Ahad Ali Purpose This paper aims to propose the use of net present value methods to derive the quality costs of quality improvement projects. The proposed methodology is then demonstrated in a case study of a quality improvement to an inspection process in an automobile...

... a practical framework for system dynamics in a real case. Hadi Shirouyehzad can be contacted at: info@shirouyehzad.com © Emerald Group Publishing Limited 2009 Quality costs Modelling Business analysis Organizational processes Juran (Nanda, 2005) defines quality as “fitness for use...

... of this study is to examine the behaviour of quality costs and investigate the two contradicting views. Design/methodology/approach Based on the literature, a generic descriptive model is developed to examine the dynamics of quality costs and quality level over time. Through illustrative examples...

... the general practices and perceptions of the largest Turkish manufacturing companies on quality costs. Quality costs are likely to range from 5 percent to 25 percent of sales turnover depending on the type of industry, business situation or service, the view taken by the organization of what...

...Djoko Setijono; Jens J. Dahlgaard Purpose The purpose of the paper is to present a proactive quality costs measurement methodology, which describes the value of quality improvements and the implication of this value on customers' perception regarding the value of the product. Design/methodology...

... with the traditional prevention‐appraisal‐failure (PAF) model for quality costs. Findings Comparative graphs of disruption costs and PAF costs elements are presented. The simulated disruption cost is compared with these traditional costs categories, and found to represent a significant additional cost at higher...

...Victor E. Sower; Ross Quarles; Eric Broussard Purpose The purposes of this study are to examine the relationship between the distribution of quality costs and the level of maturity of an organization's quality system, to assess the extent to which effective COQ systems and maturing quality systems...

...Andrea Schiffauerova; Vince Thomson Purpose This paper aims to present a survey of published literature about various quality costing approaches and reports of their success in order to provide a better understanding of cost of quality (CoQ) methods. Design/methodology/approach The paper's...

... research methodology was adopted. The research involved: review of available COQ literature; identification of cost categories; adoption and trial of cost collection systems. Findings Quality costing can only be used as a management tool if the data presented is both accurate and valid. This is limited...

...Ton van der Wiele; Jos van Iwaarden; Steve Eldridge; Mohammed Balubaid; Kevin D. Barber Purpose The purpose of this article is to examine the difficulties associated with quality costing and propose a solution based upon the use of knowledge management techniques. Design/methodology/approach...

...Vincent K. Omachonu; Sakesun Suthummanon; Norman G. Einspruch This paper examines the components of quality cost (internal failure, external failure, appraisal cost, and prevention cost) in the context of two key manufacturing inputs, materials and machines; the concept is also explained...

...P.A. Cauchick Miguel; Silmar Pontel Measuring quality costs is an essential step for achieving competitiveness because these costs are strongly related to the company's annual revenue. One of the most important categories of quality costs is that of external failure costs. The consequences...

... are accounted for as part of the product inspection and deviation costs in the following sections. © Emerald Group Publishing Limited 2004 Quality costs Continuous improvement Control charts Modelling Several ways of defining quality costs have been developed in the literature (Dale...