...-constrained emerging economy contexts. We address this gap by examining not only the direct effects of multidimensional TQM practices on SSCP but also the theoretically grounded moderating mechanisms through which quality culture amplifies these relationships. Design/methodology/approach Drawing upon RBV...

... mindsets to regenerate momentum when a quality program stalls Mak (1999) A deep-seated cognitive framework and direction of one's thinking that forms the foundational beliefs and assumptions underpinning a true quality culture. It is metaphorically described as a series of mental models...

...Issa Khalfan; Zaharuzaman Jamaluddin; Setyawan Widyarto Purpose Construction companies play a vital role in the development of any country. The objective of the study is to evaluate the influence of leadership and quality culture (QC) on quality management (QM) practices and operational...

... and indirect effects of TQM practices on quality outcomes (Tari et al., 2007 ; Kaynak, 2003). Quality culture Leadership Total quality management (TQM) Managing quality is recognised as one of the most significant core processes across many industry sectors including manufacturing...

... on the university’s activities, including some comments on the difficulties to develop and consolidate a quality culture embedded in all the academic community. Design/methodology/approach Case study approach. Findings SIGAQ-UM is a fully operational comprehensive internal QA system certified...

... how quality culture influences quality performance. The purpose of this paper is to examine the mechanism of how the nurture of quality culture in a firm influences quality performance. Design/methodology/approach – This study empirically assesses the path from quality culture to infrastructure...

... performance of the Indian service companies. It was also found that quality culture was perceived as the dominant TQM practice in quality performance. The other practices such as quality systems, training and education, teamwork, and benchmarking showed a positive relationship with quality performance...

...Sarah Jinhui Wu; Dongli Zhang; Roger G. Schroeder Purpose This study aims to investigate how firms should customize quality practices to obtain or maintain quality advantage with the development of quality culture. The paper seeks to adopt March's learning framework and to differentiate quality...

...Milé Terziovski; Damien Power Purpose To test the strength of the relationship between motivation for seeking ISO 9000 certification, quality culture, management responsibility, and the perceived benefits derived from ISO 9000 certification. Design/methodology/approach The research involved...