...Gazi Murat Duman; Brian Vo; Elif Kongar Purpose This study bridges a critical literature gap by proposing a novel quality function deployment (QFD) framework that integrates the intuitionistic fuzzy Choquet integral (IFCI) with group decision-making (GDM) for the medical devices industry...

...Kadir Cicek Purpose This study develops the Maritime House of Reliability (M-HoR), an integrated model combining Quality Function Deployment (QFD) and Failure Modes and Effects Analysis (FMEA), to improve the reliability assessment of marine engineering systems by systematically embedding user...

...George Paltayian; Andreas Georgiou; Katerina Gotzamani Purpose This paper presents a decision-making framework for e-banking operations, based on the Quality Function Deployment and the Analytic Hierarchy Process. The main research question is the development of a framework and its potential...

...Marzieh Abbaszadeh; Hadi Shirouyehzad; Milad Asadpour Purpose The purpose of this paper is to present a fuzzy Quality Function Deployment (QFD)-based approach for identifying and prioritizing organizational agility (OA) capabilities and enablers based on its drivers. Design/methodology/approach...

... on fuzzy quality function deployment (FQFD), fuzzy analytical hierarchical process (FAHP) and fuzzy technique for order of preference by similarity to ideal solution (FTOPSIS) to assess and prioritise enablers of manufacturing flexibility in an uncertain environment. Findings The study proposes...

... been proposed based on literature review. The proposed approach is an integration of FMEA and quality function deployment (QFD). The proposed approach includes a two-phase QFD. In the first phase, failure modes are prioritized based on failure effects and in the second phase, failure causes...

...Mune Moğol Sever Purpose Quality function deployment (QFD) is a suitable tool for understanding the expectations of hotel guests from services provided to them and designing the new one. It is also a well-known technique for improving service and product quality in general. First applied by Yoji...

...Enrico Vezzetti; Federica Marcolin; Andrea Luigi Guerra Purpose – Quality function deployment (QFD) is a worldwide-known, design for quality approach, which gathers several design quality methods. Among them, the House of Quality (HoQ) correlates the Voice of Customer and the Voice of Company...

...Zafar Iqbal; Nigel P. Grigg; K. Govinderaju; Nicola Campbell-Allen Purpose – Quality function deployment (QFD) is a methodology to translate the “voice of the customer” into engineering/technical specifications (HOWs) to be followed in designing of products or services. For the method...

...Hendry Raharjo Purpose This paper aims to investigate the need of normalizing the relationship matrix in quality function deployment (QFD), especially when it leads to rank reversal, and eventually provide a guideline to know when it should be done. Design/methodology/approach The research...

... for all future QFD activities. Typically, there are three main activities conducted in this stage: © Emerald Group Publishing Limited 2012 Quality function deployment House of quality Voice of the customer Customer requirements Maximum difference scaling Stated importance ratings...

.... The purpose of this paper is to employ the Quality Function Deployment (QFD) methodology to analyze the common purchasing problem of supplier selection for toothpaste packaging. Thus, a technique well known in quality management is adapted for use in the entirely new context of supplier selection...

...Yahia Zare Mehrjerdi Purpose The paper seeks to give some reviews of quality function deployment and by using a systems thinking perspective to show how QFD can be a useful and profit‐making tool for business decision making in general. Design/methodology/approach In order to show that QFD...

...Yahia Zare Mehrjerdi Purpose The author aims to review the fundamental concept of quality function deployment and to discuss the facts that the road to success for new product development is the identification of customers' requirements and their conversion into engineering design requirements...

...): Quality function deployment Customer services management Mathematical modelling Step 1 – customer needs (WHATs); Step 2 – relative importance ratings; Step 3 – competitive analysis; Step 4 – final importance ratings; Step 5 – technical measures (HOWs); Step 6 – relationship...

... 2008 Quality management Quality function deployment Quality audit Innovation ISO 9000 series In the present economic environment, more and more companies implement quality management systems (QMSs) in the attempt of bringing supplementary competitive advantages to their businesses...

... H₀. Namely, it can be concluded that there is likely no affect on the final quantitative results in the HoQ due to quantitative scale choice. © Emerald Group Publishing Limited 2008 House of quality Quality function deployment Design and development To aid in describing...

... framework which integrates the balanced scorecard, value chain and quality function deployment techniques into an integrated framework known as the E‐Business Planning and Analysis Framework (E‐PAF). It has been produced using an action research approach. Findings A new framework with a supporting case...

... of the Quality Functional Deployment/House of Quality (QFD/HoQ) concepts to reliability studies. It is able to translate the reliability requisites of customers into functional requirements for the product in a structured manner based on a Failure Mode And Effect Analysis (FMEA). Besides, it then allows...

...Andreas Herrmann; Frank Huber; René Algesheime; Torsten Tomczak Purpose Quality function deployment (QFD) has had considerable success in terms of its implementation in companies. It has also been the subject of many studies in recent years. It seems, however, that there are some shortcomings...