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Keywords: Quality function deployment (QFD)
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Journal Articles
Implementation of Quality 4.0 framework in the electronics sector using ANP and QFD methodologies
Available to Purchase
International Journal of Quality & Reliability Management (2025) 42 (4): 1041–1080.
Published: 10 September 2024
..., incorporating the People, Process and Technology categories. Design/methodology/approach Many CRs and DRs of Quality 4.0 exhibit interdependencies. The Analytic Network Process (ANP) considers interdependencies among the criteria at various levels. Quality Function Deployment (QFD) can capture...
Journal Articles
Designing a short-term training course curriculum using the quality function deployment (QFD)
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (9): 2247–2277.
Published: 28 March 2023
... Publishing Limited Licensed re-use rights only Quality function deployment (QFD) House of quality (HOQ) Affinity diagram Voice of customer Design of course curriculum Basic computer application training programme Quality function deployment (QFD) is a structured tool used to design...
Journal Articles
International Journal of Quality & Reliability Management (2023) 40 (10): 2326–2350.
Published: 28 February 2023
...Ahmad Hariri; Pedro Domingues; Paulo Sampaio Purpose This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021. Design/methodology/approach A conceptual classification scheme...
Journal Articles
Developing the C-shaped QFD 3D Matrix for service applications with a case study in banking services
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International Journal of Quality & Reliability Management (2018) 35 (1): 109–125.
Published: 02 January 2018
...Arash Shahin; Elham Bagheri Iraj; Hossein Vaez Shahrestani Purpose The purpose of this paper is to develop the C-shaped quality function deployment (QFD) 3D Matrix for service applications. Design/methodology/approach The C-shaped QFD 3D Matrix proposed by Vezzetti et al. (2016) has...
