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Keywords: R&D
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Journal Articles
International Journal of Quality & Reliability Management (2001) 18 (3): 336–359.
Published: 01 April 2001
...Vinod Kumar; Todd Boyle This research outlines the practices that managers believe are critical for achieving quality management in applied research and development (e.g. R&D, process development, product development, and engineering) departments of manufacturing companies. Using...
Journal Articles
International Journal of Quality & Reliability Management (1998) 15 (8-9): 969–987.
Published: 01 December 1998
...Elizabeth Hirons; Alan Simon; Clive Simon The aim of this study was to determine whether customer satisfaction can be used as a reliable measure of the performance of the management of a research and development (R&D) department. A study of a research and development department of an Australian...
